Appointments & Scheduling
All Appointments and group classes (reservations) are 55 minutes long. Please note that in order to keep organization at the studio, you may not book nor cancel directly with the instructor. All bookings and cancellations must be done through the front desk associate. This can be done via phone (212-627-5852) or email (studio [at] powerpilates.com). We ask that you please be prompt. If you are late for your lesson, it will still end at the scheduled end time. Confirmation calls are not given. However, we will contact you in the event that your regular scheduled instructor is not available and notify you who your substitute instructor will be. This is for appointments/lessons only. Class instructors may change without notification. As long as we have a valid credit card on file, "Standing Appointments", those lessons occurring each week at the same time with the same instructor, will be honored through the end of each year. We reserve the right to cancel your Standing Appointment.
Please recognize the skill levels associated with scheduled Mat, Tower and Reformer Classes and use good judgment when selecting the appropriate class level for your level of practice.
Please arrive at least 10 minutes before your class or session begins. Sorry, we are unable to allow clients late admittance.
Cancellations
Cancellations for classes and/or scheduled instructor sessions must be made at least 24 hours in advance to avoid any cancellation fees. All cancellations made within 24 hours of the scheduled session will incur a 100% cancellation fee. Membership packages are subject to a penalty fee of $25 for a late cancellation or absence. All cancellations must be made by informing the receptionist either in person, by telephone or via email. If your duet partner cancels 24 hours in advance of your appointment, you will be notified and given the option of taking your session at the private rate, modifying to a semi-private or rescheduling your session. Semi-privates are designed for groups of 2-4 peoples. This appointment type is a multi-level lesson. Please expect to be scheduled with other clients that may practice at a different level.
Medical documentation for class cancellations must be submitted within 48 hours of the missed class. The documentation must be dated within 48 hours before or after the missed class. Documentation dated outside this window will not be accepted for late cancellation fee waivers. This ensures fair and consistent handling of medical cancellations while maintaining studio scheduling efficiency.
Packages / Memberships / Payment Options
If not completed online, all payments made in person must be made at the studio front desk at the time of booking prior to services rendered. We accept only major credit cards and cash. All clients must have a credit card on file. Refunds will not be issued for any reason. All clients must have a credit card on file. Packages are non-transferable and may not be shared. Please note that each package type has a set expiration date from the date of purchase. All expiration dates are denoted on the purchase receipt. A Power Plus or Power Membership may be frozen no more than once per year for a maximum of three consecutive months beginning on the day of their term, in one-month increments, for a fee of $30 per month, with the total payable in advance. We will only extend expiration dates in the event of an emergency or with prior management approval. In the event you need a suspension for any reason (medical, vacation, etc.), please let us know at least a month ahead of time so that we can make arrangements for you.
Hygiene and Courtesy
Maintaining the highest standards of cleanliness and hygiene is essential for ensuring a safe, comfortable environment for all clients and staff. All clients must arrive clean and freshly showered for each session, wearing clean exercise attire and socks for equipment work.
Proper personal hygiene includes applying deodorant before class, tying back long hair, and removing excessive makeup before using equipment. Clients are responsible for wiping down all equipment after use with provided cleaning solution and paper towels. Please report any cleanliness concerns to the staff immediately.
Personal belongings must be kept in designated areas. Strong scents and outdoor shoes are not permitted on equipment. Clients should inform instructors of any skin conditions or infections and follow posted sanitization procedures.
We reserve the right to address hygiene concerns privately, request immediate correction of issues, deny service if standards are not met, and terminate membership for repeated violations. These guidelines ensure everyone's comfort and safety while maintaining our professional environment.
Smoking (including e-cigarettes and vapes), alcohol and illegal drugs are absolutely prohibited in all studio areas. Please practice personal hygiene as a courtesy to other members, and refrain from over-applying strong smelling perfumes or colognes.
No filming or photography during an active class or course is allowed. Filming or picture taking after or before classes or courses begin is encouraged.
A Pilates studio can be a hazardous environment for young children. Unfortunately, we do not currently offer childcare in any of our facilities. Children as clients are allowed to take classes with their accompanying parent or guardian. But unattended children under 18 are not allowed in any of our facilities.
Absolutely no animals are allowed in any of our studios unless they are specifically trained to assist an accompanying client under the Americans with Disabilities Act.
Personal Belongings
We ask that all students lock up their personal items in a locker before entering the studio. This is for your safety and the cleanliness of the studio. We do have locks available for rent. Please note that Power Pilates is not responsible for lost or stolen valuables.
